How to Schedule Health Care Transportation Services
Health Share members must call Ride To Care to schedule a ride at least two business days in advance of their appointment. You may schedule a trip up to 90 days before your appointment date.
You can arrange for a ride from 7 a.m. to 7 p.m., Monday through Saturday. To schedule your ride, you can call Ride To Care to arrange a ride 24 hours a day, seven days a week. This includes Sundays and holidays. Ride To Care will also help you get home after your appointment.
In Clackamas, Multnomah and Washington Counties, call:
- 503-416-3955 voice
- 855-321-4899 toll-free
- TTY/TDD 711
Or you can visit www.ridetocare.com to schedule a ride online.
EVERY time you call, you need to have ready:
1. Your Oregon Health Plan number
2. Time and date of your appointment
3. Name, complete address and phone number of your medical caregiver
Short notice trips
If needed, Ride To Care can help provide transportation for members even with short notice. They need to tell the operator if they have urgent transportation needs, for example, a ride to an urgent care clinic, or if they require transportation to and from dialysis or chemotherapy.
Non-English Speaking Members
Ride To Care also has interpreters available for non-English speaking members. This service is free. When the call is answered, the member must say the language that they speak and stay on the line. A Ride To Care representative and an interpreter will help them.
Call Center Hours
Ride To Care operators are there in person to answer calls 24 hours a day, 7 days a week, 365 days a year.
Questions, comments or complaints
If you have a comment or complaint about the service, you should call Ride To Care right away at 503-416-3955 (855-321-4899 toll free or TTY/TDD 711). Ride To Care is required to tell us about any complaints it receives. We keep track of your concerns to make sure Ride To Care gives you quality service.
If you have a comment you don’t want to share with Ride To Care, you can call Health Share at 503-416-8090 or 1-888-519-3845 (TTY/TDD 711) to talk with us about your experience.
If you have questions, please call Health Share Customer Service at 503-416-8090 or 1-888-519-3845 (TTY/TDD 711) and they will help you.