Schedule a ride to your appointments
Ride To Care is a service that provides free rides to health care appointments that are covered by OHP in Clackamas, Multnomah and Washington Counties. The service uses local drivers and local transportation organizations, such TriMet and taxi services, to get you to your appointments and back home again.
Schedule a Ride
STEP 1: To schedule a ride, call Ride To Care at least two (2) business days in advance of your appointment. You can schedule a ride up to 90 days before your appointment date. Phones are open 24 hours a day, seven days a week. Rides can be provided from 6:30 AM to 8:30 PM Monday through Saturday.
You can reach Ride To Care by calling:
1-855-321-4899 (toll free)
711 for Oregon Relay Services or TTY/TDD
You can also visit www.RideToCare.com and set up an account which will allow you to schedule your future trips online.
STEP 2: Have the following information ready when you schedule your ride:
Your Oregon Health Plan (OHP) ID number
Time and date of your appointment
Name, complete address and phone number of your doctor or health care provider
Frequently Asked Questions
Who qualifies for this benefit?
When you call to schedule a ride, the Ride To Care call center will check if you qualify. They will also verify that the ride is for an OHP-covered service, check what personal needs you have, and ask if you have other means of transportation.
All requests must be pre-approved. This includes requests for rides or reimbursement of transportation expenses like mileage, meals and lodging.
What type of transportation can I get?
Depending on medical condition, ride options include bus tickets, TriMet passes, taxis and wheelchair lift-equipped vans. The service also uses volunteer drivers and can reimburse members for their transportation mileage.
Along with routine doctor appointments, members can schedule rides to and from OHP-covered urgent care, chemotherapy and dialysis appointments.
Can I schedule a ride with short notice?
If needed, Ride To Care can help provide transportation for members at short notice. When you call, tell the operator if you have urgent transportation needs, like if you need a ride to an urgent care clinic.
Where can Ride To Care take me if I qualify for a ride?
They can take you to doctor appointments, clinics, hospitals, physical therapy and any other OHP approved health care service. You’ll also get transportation back home.
How will I get to my appointment?
Depending on you need, you may be assigned public transit, commercial vehicle (sedan/taxi) or wheelchair lift-equipped vehicle. Ride To Care also has gas reimbursement programs and volunteer drivers.
How long will I have to wait for a ride?
If you are scheduled to be picked up at your residence (e.g., taxi or lift bus), you need to be ready at least an hour before your scheduled pick up time.
How will I get a ride home?
If you are picked up at your residence (e.g. taxi or lift bus), the driver will give you a card with a phone number to call when you are ready to go home. It may take up to an hour for the driver to return.
I have limited mobility. Will the drivers assist me with getting onto vans?
Yes. When members call to schedule a ride, they need to identify their special needs so the drivers will know to provide assistance boarding and de-boarding the vehicle.
What if I need to pick up medications or other items prescribed for me at my medical appointment?
You should tell your driver that you have to get a prescription filled before you return home. The drivers will stop and wait for you to pick up medications or other items prescribed by your doctors or providers.
Can children get rides without an adult?
No, the brokerage will not transport children less than 12 years old unescorted. There are exceptions for children escorted by DHS volunteers.
Non-English speaking members
Ride To Care has interpreters available for non-English speaking members. This service is free. When the call is answered, you must say the language you speak and stay on the line. A Ride To Care representative will help you.
Questions, comments or complaints
If you have a comment or complaint about the service, you should call Ride To Care right away at 503-416-3955 (1-855-321-4899 or TTY/TDD 711). Ride To Care is required to tell us about any complaints it receives. We keep track of your concerns to make sure Ride To Care gives you qualify service.
If you have a comment that you do not want to share with Ride To Care, you can call Health Share Customer Service at 503-416-8090 or toll free 1-888-519-3845 (TTY/TDD 711).