Healthier Oregon Program moving to Open Card

What is changing?

In January 2027, federal changes mean all Healthier Oregon OHP members will move to OHP Open Card. This means that all of Health Share's members who have the Healthier Oregon program will need to find a provider or doctor from the Open Card network.

What is not changing:

Members will still have complete and free OHP benefits, and in some cases will be able to get care from their current doctors.

You can also still get:

  • Written materials in other formats or languages other than English.

  • Free interpreters, including ASL at your appointments.

  • Care Coordination if you have complex health needs.

OHP members must still renew and provide income information to maintain coverage.

What is different about Open Card?

Open Card doesn’t offer flexible services for things like air conditioners, support with utility bills or gym passes. Flexible services are not part of the standard OHP benefits and are only available to CCO members. Some members can still get these from the HRSN program.

How do I know if I’m changing to Open Card on January 1, 2027?

  • You will receive official notice from the Oregon Health Authority by mail and email.

  • Make sure your contact information is up to date, so you don’t miss important announcements.

  • You can call OHP Open Card at 800-562-4620 to help find providers and coordinating care.

Example notice to members who move to Healthier Oregon

  • The medical benefit overview lists the date they qualified for each eligibility category

  • A second line will appear with a “Healthier Oregon” addendum

Open Card move notices

  • Around 100,000 Healthier Oregon members will get notices about the upcoming move to Open Card in early October

    • Asks members to contact providers to ask if they take open card, and directs members to the search tool to find providers who take Open Card if needed

    • Lists contacts for help for questions before and after January1, 2027

  • Affected members will get two additional notices in December:

    • Coverage letter and explanatory notice, including paper ID card

    • Updated OHP Open Card welcome packet and member ID card

  • If your doctor or provider accepts OHP Open Card, you can keep seeing them after January 1, 2027. If your provider or doctor doesn’t accept Open Card, you will need to look for a new one.

    2 ways to check if your provider accepts Open Card:

    • Call your provider’s office and ask if they accept OHP Open Card.      

    • Go to opl.acentra.com/opl.aspx and check if your provider is listed.

    To find a new provider that accepts Open Card: go to opl.acentra.com/opl.aspx

  • Yes, if they are enrolled with OHP’s Open Card network.

    If your behavioral health provider is not enrolled with OHP Open Card, you will not be able to see them after that date. You must switch to an Open Card provider.

  • Yes, Open Card members aged 19–64 will have to meet work or activity rules if they don’t have an exemption. To learn more: HealthShareOregon.org/OHPChanges, or Benefits.Oregon.gov.

    • To find Open Card providers: 800-562-4620.

    • For Care Coordination: 800-562-4620; email ORCM@acentra.com. American Indian and Alaska Native members: 844-847-9320 TTY: 711

    • For HRSN (Health Related Social Needs) resources: 888-834-4304; email: ORHRSN@acentra.com

    • 24-hour Nurse Advice Line: 800-562-4620

    • Transportation: Call Ride to Care 855-321-4899

    • Yes, you can still get transportation help. You will continue to use Ride to Care for transportation assistance in the Tri-county area.

    • To get bus tickets, gas money or a shared ride, call 855-321-4899

    • To learn more, go to RidetoCare.com

What you can do right now:

Make sure your contact information is current. There are 4 ways to update your contact information:

Check if your doctor accepts Open Card

Learn more: Open Card Resources

For more information about Open Card:

Visit: ohpopencard.org/member-resources

Handbook pdf: Oregon Health Plan Open Card Member Handbook