We’re here to help!

Please give us a call if you have questions about your health plans, providers, benefits, rides to appointments, or other health related needs.

Click the quick links below to jump to each section:

Member Support

Each health plan is ready to support your needs. Find your plan below and click on the “contact” button.

Call customer service for help to:

  • Use your plan

  • Find a doctor, medical provider or pharmacy

  • Change your doctores are covered

Health Share Customer Service

Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Call Health Share for language support, help with complaints or appeals, and for help to change your plan or request a new ID card.

Member Handbook

Your Member Handbook tells you about the health plans we work with, what your benefits are, how to get care, and more.

You can download the most recent handbook or call customer service at 503-416-8090 to request a paper copy by mail. 

Need to get in contact with OHA?

Use OHP Customer Service to

  • Replace a lost Oregon Health Plan ID Card

  • See if you are still covered by OHP

  • Use the One Portal website to make changes and updates to your profile

We speak your language

Health Share provides free services to make sure you can communicate about your health needs. Language assistance is available to people with disabilities and people whose primary language is not English.

Contact us at 503-416-8090 to connect with:

  • Qualified sign language interpreters

  • Written information in other formats (large print, audio, accessible electronic formats, and other formats). These are provided within 5 business days.

  • Qualified interpreters in languages other than English

  • Information written in other languages

What is a Complaint or Grievance?

We want you to feel safe and respected when you get care. If something doesn’t feel right, you can speak up.

A complaint means you are not happy with something. You can make a complaint if:

  • You had trouble getting care.

  • You didn’t feel respected.

  • You got a bill you didn’t expect.

  • You didn’t agree with a decision Health Share made.

  • You had a problem with a driver or ride.

  • You didn’t like the care you got.

You can also make a complaint if someone else—like your provider or a helper—has your written permission to speak for you.

Plan F.A.Q.

  • Your medical, mental and dental health plans are listed on your Health Share ID Card, along with their customer service numbers. You can also contact Health Share Customer Service by email or phone: info@healthshareoregon.org or 503-416-8090.

  • You can find information on locations, providers, pharmacies, websites, and more for all of our health plan partners online or in your Member Handbook. You can also visit your health plan websites to learn more.

  • Yes, you can change your medical health and dental health plans. Members can change their plan coverage one time annually. Contact Health Share Customer Service by email or phone: info@healthshareoregon.org or 503-416-8090.

  • Yes. When you become a Health Share member, your medical health plan will assign you a primary care provider (PCP)—that’s your main doctor. This could be a clinic, doctor, nurse practitioner, or a physician’s assistant. You can change your PCP at any time by calling the medical health plan listed on your Health Share ID Card. All providers are listed online.

    You can also choose dentists, therapists and more from your dental and mental health plans. All providers are listed online, or you can call your dental plan or mental health plan listed on your Health Share ID card, and they’ll help you find the support you need.

  • Health Share can only accept updated member contact information from the Oregon Health Authority. Visit the Oregon Eligibility Portal (ONE) or call Oregon Health Plan (OHP) Customer Service at 800-699-9075 to update your address or other contact information. OHP call wait times can be high, so the portal is recommended.

  • If you are a new member with Health Share and you need to get prescriptions filled right away, please contact the medical health plan listed on your Health Share ID Card. They will tell you what pharmacies you can use to fill your prescriptions.

    If you don’t have your Health Share ID card yet, contact Health Share Customer Service by email or phone: info@healthshareoregon.org or 503-416-8090.

  • Health Share reports all verified cases of fraud to the Medicaid Fraud Control Unit (MCFU).

    We encourage you to report incidents of suspected fraud, waste, or abuse, click here for more information  on how to do so.