Coronavirus (COVID-19)

Coronavirus (COVID-19)

Our commitment to members: Health Share is here for you, in sickness and in health.

We know you are concerned about the wellbeing of your family and community, and we share your concern. Our commitment to you, and the services we provide, are constant.

Your benefits with Health Share have not changed, and include coverage for anything related to Coronavirus (COVID-19). You still have access to the state’s largest network of doctors and hospitals. You still have coverage for the care you need through the Oregon Health Plan, at no cost to you. And if your doctor recommends testing or you need care or hospitalization for COVID-19, you are covered through Health Share.

The Health Share family of plans:

Our Resources for Members

See a full list of community resources here.


If your doctor believes you need to be tested for the virus, no pre-authorization is required. There is a national shortage of tests, so your doctor may provide care instructions without recommending a test. Please follow your doctor’s instructions.

Testing sites can be found here.

Already been tested? Here's some helpful information from county health officials.


  • We can extend your prescription for some medications to a 90-day supply. You can also refill your prescription early.
  • Health Share gives you access to mail-order pharmacies so you can get your prescription medications delivered by mail directly to you. Contact your health plan to sign up.



OHSU Health

  • You can get home delivery of your medications from OHSU Mail Order, call 503-346-3370
  • Early refills and a 90-day supply is available on certain medications; call OHSU PBM Services at 503-346-0400 for more information.

Kaiser Permanente

  • Call (800-548-9809) or visit Kaiser Permanente to login and refill your prescriptions

Legacy Health PacificSource

  • You can receive a one-time early refill for prescription drugs.
  • You can also have your regular medications sent to you free. To get started, register online at, use the mail order form, or call CVS Caremark Mail-Order Services toll-free: (866) 865-0696
    TTY/TDD: 711"

Medical Services

If you currently have medical health services approved from a Health Share partner, that approval will continue through at least September 30th 2020. This will allow members to easily reschedule appointments that have been canceled or rescheduled due to the COVID-19 crisis. There will be no need to resubmit the request. We appreciate providers' and members' flexibility and understanding during this unprecedented time.

It's important to keep up with your child's health during COVID-19, and that pediatricians are open for children and using telemedicine for many health conditions and checkups. Learn more about how to keep up with your child's health during COVID-19.  

OHSU COVID-19 Hotline

Do you have questions about coronavirus symptoms and care? If so, check with your primary care provider. If you don’t have one, call the COVID-19 hotline at 833-647-8222 and they will help answer your questions. They are open from 8 a.m. to 8 p.m., seven days a week. Though the hotline was created by OHSU it is available to anyone, regardless of your coverage or provider.

Citizen/Alien Waived Emergency Medical (CAWEM) Coverage

If you have CAWEM and need testing for COVID-19 you’re covered. If you need to stay in the hospital because of COVID-19 you’re covered for that too. 

During the national COVID-19 emergency, OHP covers testing and treatment of COVID-19. This is true even if you don’t get care in an emergency room. OHP still covers you, even if you test negative for COVID-19.

Learn more by reading one of the OHA information sheets below. These are available in the following seven languages:

Closures and guidelines from state and national authorities

Visit the Governor’s COVID-19 website for the most current rules and recommendations.

Protect yourself and keep loved ones healthy

Download the coronavirus fact sheet in multiple languages:

Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness. Please consult with your health care provider about additional steps you may be able to take to protect yourself. 

Know how it spreads 

  • The best way to prevent illness is to avoid being exposed to this virus. 
  • The virus is thought to spread mainly from person-to-person. 
    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs or sneezes. 
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Clean your hands often 

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands. 

Avoid close contact 

Stay home if you’re sick

Read more from the Centers for Disease Prevention and Control (CDC) about what you can do to protect yourself and your loved ones.

What you should know about testing

When it comes to COVID-19 Testing, this is what you need to know:

  • If you feel like you need to see a doctor, call your healthcare provider to discuss whether or not you need to be seen. If you need urgent medical attention, call 911.
  • Your provider will consult with the local public health department to determine if testing is necessary.
  • Your doctor will take samples and talk to you about next steps
  • Samples are sent to the Oregon State Public Health Lab for testing, the only lab to test for COVID-19 in Oregon.
  • The Oregon State Public Health Lab will test for COVID-19. Your provider and public health will be notified of the results.
  • If the test shows the presence of the infection, the Oregon Health Authority will announce this as a presumptive case. The samples will be sent to the CDC for confirmation.