Social Health Resources

Health Related Social Needs (HRSNs) are social and economic needs that impact an individual's ability to maintain health and well-being. Through Oregon's 1115 Medicaid waiver, the state will be able to cover new HRSN services for eligible Oregon Health Plan (OHP) members. 

HRSN services include: 

• Climate-related resources launched March 2024
• Outreach and engagement launched March 2024 
• Housing supports (launching November 2024)
• Nutritional services (launching January 2025)

To request HRSN Climate benefits, members should contact the 211info Coordination Center:

• Send Request online to 211info: HRSN Request Form 
• Call the 211info Coordination Center: 503-468-5375
• Email: hrsn@211info.org

Providers may also refer members directly to 211info through Connect Oregon/Unite Us—select “211info Coordination Center - HRSN Services” as the organization when sending referrals.

Providers may also send requests to the member’s physical health plan using the contact information below:

For a Kaiser Permanente or OHSU Health member:

• Call: 503-468-5375
• Email: hrsn@211info.org
• Fax: 503-594-4602
• Climate Devices Request Form: HRSN Request Form 

For a CareOregon member:

• Call: 800-224-4840
• Care Oregon Climate Devices Request Form

For a Legacy Health Pacific Source member:

• Call: 877-500-2680
• Legacy Health Pacific Source Climate Devices Request Form

For a Providence Health Assurance member:

• Call: 503-574-7247
• Providence Health Assurance Climate Devices Request Form

If health plan is unknown:

• Call the 211info Coordination Center: 503-468-5375
• Climate Devices Request Form: HRSN Request Form 

For any questions, please call Health Share's Customer Service team at 888-519-3845 TTY/TDD: 711.