All Health Share partners are reimbursing for telehealth services. Also, pharmacies should not turn Health Share members away if there is a discrepancy in their member assignments. All existing pharmacy authorizations will be honored during our response to COVID-19. If you currently have medical health services approved from a Health Share partner, that approval will continue through at least September 30th 2020. This will allow members to easily reschedule appointments that have been canceled or rescheduled due to the COVID-19 crisis. There will be no need to resubmit the request. We appreciate providers' and members' flexibility and understanding during this unprecedented time.

We have your back.

We are in extraordinary times in our health care community. Health Share of Oregon sends our gratitude to our dedicated and skilled care teams are risking their own safety to provide life-saving care to those affected by COVID-19.

We recognize that the situation is changing quickly and it can be challenging to stay up to date. Health Share is committed to supporting our care teams and keeping you informed so you can focus on serving patients. On this page, you will see regular provider updates as we provide guidance and information in the coming days and weeks.

What should clinic staff do if they suspect someone in their care has the coronavirus?


Please reach out to the CDC, OHA or your county health department. They can help you with any suspected cases and suggest the appropriate next steps.

Resources for health care staff:

Resources:

The Community and Clinic Resources document is a compilation from multiple sources that is updated weekly.

The first two tabs show information on primary and urgent care locations. The document also includes behavioral health, advice line, food, and other resources.

All Health Share partners are reimbursing for telehealth services! See below for links for each plan and helpful guidance from the OHA and CMS.

CareOregon

Legacy PacificSource

OHSU Health

Providence Health Assurance

Oregon Health Authority

Federal Guidelines

Pharmacies should not turn Health Share members away if there is a discrepancy in their member assignments. All existing pharmacy authorizations will be honored during our response to COVID-19.

We can extend member prescriptions for some medications to a 90-day supply. Members may also refill their prescriptions early.

Health Share gives members access to mail-order pharmacies so they can get their prescription medications delivered by mail directly to them. They can contact their health plan to sign up.

CareOregon

Providence

OHSU Health

  • You can get home delivery of your medications from OHSU Mail Order, call 503-346-3370
  • Early refills and a 90-day supply is available on certain medications; call OHSU PBM Services at 503-346-0400 for more information.

Kaiser Permanente

  • Call (800-548-9809) or visit Kaiser Permanente to login and refill your prescriptions

Legacy Health PacificSource

  • You can receive a one-time early refill for prescription drugs.
  • You can also have your regular medications sent to you free. To get started, register online at CareMark.com, use the mail order form, or call CVS Caremark Mail-Order Services toll-free: (866) 865-0696
    TTY/TDD: 711"

Oregon Health Authority

OHSU - Oregon Echo Network


Emergency Child Care is designated for Essential Health Workers, such as medical/hospital staff and EMT.

To receive a customized referral to emergency child care programs contact 211info by:

  • Calling 211. Listen to the prompt for Child Care and press the specified number.
  • Texting the keyword “children” or “niños” to 898211 (TXT211).
  • Emailing children@211info.org.
  • Click here to visit the website.

CareOregon is urging clients receiving mental health and substance use treatment services to contact their providers directly to learn how to access services. Many providers are shifting to offering services by phone. Please see the telehealth and phone-based services guidelines for behavioral health included above.

National Alliance on Mental Illness (NAMI)

NAMI is an education, support, and advocacy organization composed of individuals and families with lived experience with behavioral health issues. 

  • NAMI COVID-19 Resource and Information Guide
  • For the NAMI Oregon Helpline call 503-230-8009 or 800-343-6264 or email namioregon@namior.org
    • Callers receive live assistance from 9 a.m. to 5 p.m. weekdays. NAMI has 20 weekly online support groups available. This includes groups for individuals living with mental illness; family members and friends with a loved one living with mental illness; and parents/caregivers raising school-age children with behavioral health issues.

Clackamas County

Multnomah County

  • Multnomah County Resource Request Form and Instructions
    • Multnomah County accepts and processes resource requests 7 days a week. Unfortunately, the County does not guarantee that you will receive all or any of the items because the demand currently outstrips supplies. Please also be aware that agencies who receive resources from the County, State or Federal government should anticipate financial responsibility and may be required to reimburse all or some of the costs.


Washington County 

Paycheck Protection Program

Federal Small Business Resources

Local Small Business Resources

Nonprofit-Specific Resources

Oregon Work Share Program

Work Share provides an alternative for employers and workers who may be facing lay offs. With Work Share, instead of reducing staff, an employer reduces the hours of work for a group of workers. Partial Unemployment Insurance benefits are then paid to supplement workers' reduced wages.


For information about unemployment benefits DO NOT call the Oregon Employment Department. The phone system continues to be overwhelmed. Questions should be directed to: OED_COVID19_info@oregon.gov.

Pandemic Unemployment Assistance (PUA) for the Self-Employed
The Oregon Employment Department (OED) is issuing unemployment benefits to self-employed people. 

Bureau of Labor and Industries (BOLI) website for Additional Information

SAIF

Employer Paid Leave Requirements 

The Save Lives Stay Home project sells posters and accepts donations. All proceeds go toward direct payments to healthcare workers who have unmet financial needs due to the illness they contract. 

The Oregon Pediatric Society, Children's Health Alliance, and the Oregon Academy of Family Physicians strongly encourage families to make preventive, newborn, child, and adolescent medical and behavioral health appointments now. Pediatricians across the country have reported a significant decrease in child health visits and vaccinations since March, and there is concern that delaying vital preventive or illness care may create problems for kids in the short and long term.

A communications toolkit is available. Please use it to amplify the message to families and communities that pediatricians are available and open for children. 

The toolkit includes:

  • Sample social media posts and supporting graphics
  • A family-focused flyer emphasizing the importance of maintaining child health during the pandemic
  • A link to posters that highlight the reasons to get well-child visits (by age group)