We are in extraordinary times in our health care community. Health Share of Oregon sends our gratitude to our dedicated and skilled care teams are risking their own safety to provide life-saving care to those affected by COVID-19.
We recognize that the situation is changing quickly and it can be challenging to stay up to date. Health Share is committed to supporting our care teams and keeping you informed so you can focus on serving patients. On this page, you will see regular provider updates as we provide guidance and information in the coming days and weeks.
What should clinic staff do if they suspect someone in their care has the coronavirus?
Please reach out to the CDC, OHA or your county health department. They can help you with any suspected cases and suggest the appropriate next steps.
Resources for health care staff:
The Community and Clinic Resources document is a compilation from multiple sources that is updated weekly.
The first two tabs show information on primary and urgent care locations. The document also includes behavioral health, advice line, food, and other resources.
Isolation Motel Processes
- Multnomah County Residents
- Multnomah County Residents resources document
- Please read the testing expectations and referral protocol for Voluntary Isolation Motel (VIMo) Shelters (Multnomah County)
- Washington County
- Washington County is operating a single isolation motel for Washington County residents
- Washington County Respite Shelter information and referral form
- For additional questions about Respite Shelter intake, referral process, and availability, contact the Respite Shelter main line at 503-545-7188.
All Health Share partners are reimbursing for telehealth services! See below for links for each plan and helpful guidance from the OHA and CMS.
- Telemedicine Technical Assistance Guide
- COVID-19 provider information
- Primary Care Codes for Telehealth and Other Communication-Based Services in Response to COVID-19
- Behavioral Health Codes for Services via Telephone in Response to COVID-19
Providence Health Assurance
Oregon Health Authority
- Oregon Health Plan coverage of telephone/telemedicine/telehealth services
- Oregon Health Plan Telemedicine Billing Guidance for CCOs and Providers
- FAQ for OHP FFS & CCO Telemedicine Billing During the COVID-19 Emergency
- Guideline A5, Telehealth, Teleconsultations and electronic/telephone services
- Oregon Substance Use Disorder Resources
- HHS: Notification of Enforcement Discretion for telehealth remote communications during the COVID-19 nationwide public health emergency
- CMS: Medicare Telemedicine Health Care Provider Fact Sheet
- CMS: Medicare Telemedicine Frequently Asked Questions
- CMS: Telehealth and Telemedicine Toolkitnami
- Reproductive Health Access Project: Contraception and Telehealth
- AMA quick guide to telemedicine in practice
- ACOG: Billing for Digital and Telehealth Services
- AHRQ: Telehealth Screening for Intimate/Partner Violence
Pharmacies should not turn Health Share members away if there is a discrepancy in their member assignments. All existing pharmacy authorizations will be honored during our response to COVID-19.
We can extend member prescriptions for some medications to a 90-day supply. Members may also refill their prescriptions early.
Health Share gives members access to mail-order pharmacies so they can get their prescription medications delivered by mail directly to them. They can contact their health plan to sign up.
- Optum Mail Order Pharmacy
- Some major chain pharmacies can mail prescriptions or offer curbside pick-up. Please check with them to confirm
- Early refills and up to a 90-day supply of medications is allowed
- CareOregon Clozapine Advisory
- Pharmacy Resource List
- A 90-day supply of medications is allowed
- For more details: Providence Pharmacy Resources
- You can get home delivery of your medications from OHSU Mail Order, call 503-346-3370
- Early refills and a 90-day supply is available on certain medications; call OHSU PBM Services at 503-346-0400 for more information.
- Call (800-548-9809) or visit Kaiser Permanente to login and refill your prescriptions
Legacy Health PacificSource
CareOregon is urging clients receiving mental health and substance use treatment services to contact their providers directly to learn how to access services. Many providers are shifting to offering services by phone. Please see the telehealth and phone-based services guidelines for behavioral health included above.
- Guidelines and codes for services via telephone in response to COVID-19
- OHA expanded telehealth for behavioral health press release
National Alliance on Mental Illness (NAMI)
NAMI is an education, support, and advocacy organization composed of individuals and families with lived experience with behavioral health issues.
- For the NAMI Oregon Helpline call 503-230-8009 or 800-343-6264 or email firstname.lastname@example.org
- Callers receive live assistance from 9 a.m. to 5 p.m. weekdays. NAMI has 20 weekly online support groups available. This includes groups for individuals living with mental illness; family members and friends with a loved one living with mental illness; and parents/caregivers raising school-age children with behavioral health issues.
- Multnomah County Resource Request Form and Instructions
- Multnomah County accepts and processes resource requests 7 days a week. Unfortunately, the County does not guarantee that you will receive all or any of the items because the demand currently outstrips supplies. Please also be aware that agencies who receive resources from the County, State or Federal government should anticipate financial responsibility and may be required to reimburse all or some of the costs.
- Send requests to email@example.com
The Oregon Pediatric Society, Children's Health Alliance, and the Oregon Academy of Family Physicians strongly encourage families to make preventive, newborn, child, and adolescent medical and behavioral health appointments now. Pediatricians across the country have reported a significant decrease in child health visits and vaccinations since March, and there is concern that delaying vital preventive or illness care may create problems for kids in the short and long term.
A communications toolkit is available. Please use it to amplify the message to families and communities that pediatricians are available and open for children.
The toolkit includes:
- Sample social media posts and supporting graphics
- A family-focused flyer emphasizing the importance of maintaining child health during the pandemic
- A link to posters that highlight the reasons to get well-child visits (by age group)