COVID-19 Resources for Providers

COVID-19 Resources for Providers

We have your back.

We are in extraordinary times in our health care community. Health Share of Oregon sends our gratitude to our dedicated and skilled care teams are risking their own safety to provide life-saving care to those affected by COVID-19.

We recognize that the situation is changing quickly and it can be challenging to stay up to date. Health Share is committed to supporting our care teams and keeping you informed so you can focus on serving patients. On this page, you will see regular provider updates as we provide guidance and information in the coming days and weeks.

See a list of current COVID-19 resources for OHP / Health Share of Oregon members.

What should clinic staff do if they suspect someone in their care has the coronavirus?


Please reach out to the CDC, OHA or your county health department. They can help you with any suspected cases and suggest the appropriate next steps.

Resources for health care staff:

Resources:

Isolation Motel Processes

All Health Share partners are reimbursing for telehealth services! See below for links for each plan and helpful guidance from the OHA and CMS.

CareOregon

Legacy PacificSource


OHSU Health


Providence Health Assurance


Oregon Health Authority


Federal Guidelines

Pharmacies should not turn Health Share members away if there is a discrepancy in their member assignments. All existing pharmacy authorizations will be honored during our response to COVID-19.

We can extend member prescriptions for some medications to a 90-day supply. Members may also refill their prescriptions early.

Health Share gives members access to mail-order pharmacies so they can get their prescription medications delivered by mail directly to them. They can contact their health plan to sign up.

CareOregon

Providence

OHSU Health

  • You can get home delivery of your medications from OHSU Mail Order, call 503-346-3370
  • Early refills and a 90-day supply is available on certain medications; call OHSU PBM Services at 503-346-0400 for more information.

Kaiser Permanente

  • Call (800-548-9809) or visit Kaiser Permanente to login and refill your prescriptions

Legacy Health PacificSource

  • You can receive a one-time early refill for prescription drugs.
  • You can also have your regular medications sent to you free. To get started, register online at CareMark.com, use the mail order form, or call CVS Caremark Mail-Order Services toll-free: (866) 865-0696
    TTY/TDD: 711"

Oregon Health Authority

OHSU - Oregon Echo Network


CareOregon is urging clients receiving mental health and substance use treatment services to contact their providers directly to learn how to access services. Many providers are shifting to offering services by phone. Please see the telehealth and phone-based services guidelines for behavioral health included above.

National Alliance on Mental Illness (NAMI)

NAMI is an education, support, and advocacy organization composed of individuals and families with lived experience with behavioral health issues. 

  • For the NAMI Oregon Helpline call 503-230-8009 or 800-343-6264 or email namioregon@namior.org
    • Callers receive live assistance from 9 a.m. to 5 p.m. weekdays. NAMI has 20 weekly online support groups available. This includes groups for individuals living with mental illness; family members and friends with a loved one living with mental illness; and parents/caregivers raising school-age children with behavioral health issues.

CareOregon

Multnomah County

  • Multnomah County Resource Request Form and Instructions
    • Multnomah County accepts and processes resource requests 7 days a week. Unfortunately, the County does not guarantee that you will receive all or any of the items because the demand currently outstrips supplies. Please also be aware that agencies who receive resources from the County, State or Federal government should anticipate financial responsibility and may be required to reimburse all or some of the costs.


Washington County

Bureau of Labor and Industries (BOLI) website for Additional Information

SAIF

Employer Paid Leave Requirements 

CareOregon


The Oregon Pediatric Society, Children's Health Alliance, and the Oregon Academy of Family Physicians strongly encourage families to make preventive, newborn, child, and adolescent medical and behavioral health appointments now. Pediatricians across the country have reported a significant decrease in child health visits and vaccinations since March, and there is concern that delaying vital preventive or illness care may create problems for kids in the short and long term.

A communications toolkit is available. Please use it to amplify the message to families and communities that pediatricians are available and open for children. 

The toolkit includes:

  • Sample social media posts and supporting graphics
  • A family-focused flyer emphasizing the importance of maintaining child health during the pandemic
  • A link to posters that highlight the reasons to get well-child visits (by age group)

Many local organizations provide discounted distance learning services, remote learning programs, and free wireless internet access in Clackamas, Washington, and Multnomah counties. Learn more about available resources recommended by the Digital Literacy, Inclusion, and Safety Council. This guide to internet for low-income individuals may also be helpful.